Houzzu Solutions delivers cloud‑based property‑management software for real‑estate agencies and landlords, featuring automated rent collection, maintenance scheduling, and AI‑driven market analytics to streamline operations across Chile.

About Houzzu Solutions S.A.

Houzzu Solutions S.A. provides cloud-based property-management software for real-estate agencies and landlords across Chile. Our platform helps customers streamline their operations through automated rent collection, maintenance scheduling, and AI-driven market analytics.

Position Overview

We are seeking a proactive, customer-focused, and commercially minded Customer Success Manager to build strong relationships with our customers and help them achieve measurable value from our property-management platform.

The successful candidate will manage customer onboarding, product adoption, retention, satisfaction, and account growth. This role requires strong communication, problem-solving, relationship-management, and analytical skills, along with the ability to understand customer needs and translate them into effective solutions.

Key Responsibilities

- Manage relationships with assigned customers throughout the customer lifecycle.
- Lead new-customer onboarding, implementation, and product training.
- Understand customer goals and develop success plans aligned with their business objectives.
- Help customers maximize adoption and effective use of the platform.
- Conduct regular customer check-ins, business reviews, and progress assessments.
- Monitor customer health, satisfaction, product usage, and engagement metrics.
- Identify potential customer risks and develop proactive retention strategies.
- Resolve customer concerns and coordinate with technical and product teams when necessary.




- Collect and communicate customer feedback to internal product and development teams.
- Identify opportunities for account expansion, upgrades, and additional services.
- Support contract renewals and contribute to customer retention targets.
- Prepare customer reports, presentations, and performance summaries.
- Maintain accurate customer information and activity records in CRM systems.
- Collaborate with sales, product, marketing, and support teams to improve the overall customer experience.
- Stay informed about property-management technology, real-estate industry trends, and customer needs.

Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, Management, Information Technology, or a related field.
- 3+ years of experience in customer success, account management, client services, SaaS, or a related customer-facing role.
- Strong understanding of customer lifecycle management and retention strategies.
- Excellent verbal and written communication skills.
- Strong relationship-building and stakeholder-management abilities.
- Excellent problem-solving and conflict-resolution skills.
- Experience using CRM platforms and customer-success tools.
- Strong organizational and time-management skills.
- Ability to analyze customer data, identify trends, and take appropriate action.
- Commercial awareness and understanding of account growth and renewal processes.




- Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications
- Previous experience in SaaS, property technology (PropTech), real estate, property management, or financial technology.
- Experience managing B2B customers or enterprise accounts.
- Familiarity with customer-success metrics such as retention, churn, adoption, renewal rate, and customer health scores.
- Experience with CRM platforms such as Salesforce, HubSpot, or similar systems.
- Experience conducting product demonstrations, training sessions, or business reviews.
- Strong data-analysis and reporting skills.
- English communication skills are an advantage.
- Experience working with cloud-based software platforms is preferred.

What We Offer
- Competitive compensation of CLP 11,000–15,000 per hour, depending on qualifications and experience.
- Opportunity to work with innovative cloud-based PropTech solutions.
- Professional and collaborative working environment.
- Exposure to AI-driven analytics and digital property-management technology.
- Opportunities for professional development and career advancement.
- Opportunity to work directly with real-estate agencies, landlords, and business customers across Chile.

How to Apply Qualified candidates should submit a CV/resume highlighting their customer-success or account-management experience, educational background, technical skills, CRM experience, and relevant professional qualifications.

Candidates are encouraged to include measurable achievements such as customer retention, account growth, onboarding results, adoption improvements, or satisfaction metrics where applicable.

Sueldo: $11.000 - $15.000 la hora

Lugar de trabajo: Viajar de manera regular

📌 Customer Success Manager (Santiago)
🏢 Houzzu Solutions
📍 Santiago