Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine.

By combining advanced machine learning and artificial intelligence (ML/AI) technologies, a general workforce of subject matter experts, and a high-security infrastructure, we’re helping usher in the promise of AI. Innodata offers a powerful combination of both digital data solutions and easy-to-use, high-quality platforms.

Our global workforce includes over 5,000 employees in the United States, Canada, United Kingdom, the Philippines, India, Sri Lanka, Israel and Germany.

About the Role

We are seeking detail-oriented professionals to evaluate AI-generated customer support conversations across a range of business case studies. In this capacity, you will assess the extent to which an AI agent’s responses align with the provided business context, identifying vague, inaccurate, or off-brief replies, and delivering structured, actionable feedback.

Key Responsibilities





- Review assigned business case studies to fully understand context, tone, and expected outcomes.
- Evaluate AI-customer chat conversations against the relevant business case for accuracy, relevance, and alignment.
- Identify vague, inconsistent, or incorrect AI responses.
- Document clear, well-structured feedback for each reviewed case.

Requirements

- Demonstrated strong reading comprehension and analytical skills.
- Excellent written English communication skills.
- Proven ability to work independently and consistently meet daily targets.
- Prior experience in content review, quality assurance, transcription, or AI training/evaluation is preferred.
- Reliable internet connection and a suitable remote work setup.

“Please note that the organization follows a strict no-fee recruitment policy and does not request any payment from candidates at any stage of the hiring process, including through third-party agencies or consultants. Candidates are advised to immediately report any such payment requests in connection with employment opportunities, as they are unauthorized and fraudulent.”

📌 Business Agent – Customer Support Chat Reviewer (Chile)
🏢 Innodata
📍 Chile