About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

Responsibilities:
- Own day-to-day user provisioning, deprovisioning, and role changes across the Operations tooling ecosystem, ensuring timely and compliant access for both FTE and BPO users.
- Manage credentialing workflows end-to-end, validating requests for completeness, proper approvals, and policy alignment.
- Act as the primary point of contact for tooling access requests submitted through the internal Jira queue.
- Triage and resolve low-complexity Tools & Systems tickets; escalate high-impact or system-wide issues promptly to the appropriate teams.
- Maintain accurate access records, license inventories, and role mappings to support internal audits,



cost management, and security reviews.
- Partner with IT to coordinate SSO/Okta provisioning and ensure adherence to least-privilege access standards.
- Execute and track onboarding/offboarding processes for all users across Salesforce, Zendesk, Assembled, MaestroQA, Lessonly, Sprout, Autotab, and Talkdesk.
- Support incident response by documenting and escalating P1/P0 tooling incidents through defined operational channels.
- Identify inefficiencies or gaps in provisioning and access processes, propose improvements, and contribute to standard operating procedures.
- Participate in scheduled access reviews, internal audits, and data handling assessments involving PII.
- Maintain operational discipline and consistency across all tooling workflows in alignment with CX Operations and WFM policies

Qualifications:
Required
- 2-4 years of experience in Operations, IT support, or Customer Experience too

📌 Saas System Operations Specialist (Santiago)
🏢 Checkr - Chile
📍 Santiago