About PERGOLUX:
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector, designing and selling premium Pergolas and outdoor living solutions. Founded in Norway and now active in 14+ countries across Europe, North America, Australia, and South America, we are expanding our operations in Chile.

We are looking for a Country Operations Manager to lead and scale our Chilean warehouse, logistics, technical support, and customer-facing operations under PERGOLUX general standards.

Mission of the Role

To build and lead a high-performance operations structure in Chile — evolving from a task-based team to a role-based, KPI-driven operation — while ensuring operational excellence, scalability, and outstanding customer experience.

Key Responsibilities:
Operations Leadership & Performance Ownership
- Own end-to-end operational performance across Warehouse, Logistics, Installations (Mounting Service), Customer Service, Technical Support, Returns, and Quality Control.
- Lead managers and team leads, transitioning operations from task-based execution to role-based,



KPI-driven structures.
- Ensure operational reliability, service quality, and scalability while reducing dependency on individuals.

Warehouse & Logistics (Strategic Oversight + Accountability)
- Provide strategic leadership and performance governance over warehouse and logistics operations through the Warehouse Manager.
- Ensure accurate inbound/outbound flows, inventory integrity, safety compliance, and near-zero shipping errors.
- Own carrier relationships, transport vendors, last-mile providers, and delivery performance.
- Drive logistics cost optimization, route efficiency, and service level improvements.

Installations (Mounting Service) Operations
- Lead and scale the Installations operation as a core customer-facing function.
- Ensure installation capacity planning, scheduling accuracy, quality standards, and SLA compliance.
- Align installation availability and technical readiness with Sal

📌 Operations Manager (Santiago)
🏢 PERGOLUX
📍 Santiago