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Service > Service Delivery > Contract Management MED

Contract Management for MED - Operational leadership, service delivery excellence, team management & end to end contract operations.

Responsibilities
- Oversee the complete contract lifecycle operations across case management, shared mailboxes, SAP & Salesforce workflows
- Ensure timely handling of tickets, emails, follow ups, escalations, and closure of cases in alignment with SLAs
- Lead day to day team operations including workload allocation, queue monitoring, backlog management, and first time right quality review
- Collaborate with Sales, Legal, Finance, and other cross functional teams to resolve queries, exceptions, and documentation gaps
- Advance excellence initiatives by standardizing processes, improving accuracy, and optimizing turnaround times
- Maintain governance, compliance, and documentation standards for contract creation, amendments, renewals,



terminations, and audit readiness
- Ensure new team member readiness by coordinating comprehensive onboarding, skill ramp up, process training, and ongoing capability assessment to enable smooth integration and productivity
- Conduct regular performance reviews, skill development, and training to build team capability and process effectiveness
- Act as the escalation point for complex contract issues, customer specific requirements, and cross team coordination challenges
- Ensure all cases are logged, tracked, and reported accurately with close attention to data quality, metrics visibility, and operational transparency
- Prepare and present weekly/monthly dashboards on SLA performance, case volumes, backlog status, quality metrics, and continuous improvement progress
- Support audit activities, RCA investigations, and risk mitigation actions for process gaps and compliance deviations

Qualifications
- G

📌 Service Administrative Team Leader (Hualpén)
🏢 Vestas
📍 Hualpén