An agricultural development firm focused on implementing sustainable irrigation systems and precision farming technologies for small-scale farmers.
About AgroEnterprise Mission
AgroEnterprise Mission is an agricultural development firm focused on implementing sustainable irrigation systems and precision farming technologies for small-scale farmers. The organization works to improve agricultural productivity, resource efficiency, and sustainable farming practices through innovative solutions and farmer-focused services.
Job Summary
AgroEnterprise Mission is seeking a qualified and customer-focused Bilingual Customer Service Representative to support farmers, partners, suppliers, and other stakeholders in both Spanish and English.
Key Responsibilities
- Provide professional customer support in both Spanish and English.
- Understand customer needs and provide accurate information about products, services, and agricultural solutions.
- Assist farmers and clients with questions related to irrigation systems and precision farming technologies.
- Investigate and resolve customer complaints and service issues.
- Escalate technical or complex issues to the appropriate internal team.
- Maintain accurate customer records, interactions, and case information in CRM systems.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Coordinate with technical, agricultural, sales, and operations teams when customer assistance is required.
- Assist with customer onboarding, service requests, and documentation.
- Translate or communicate basic business and technical information between Spanish
- and English-speaking stakeholders.
- Identify recurring customer concerns and communicate feedback to management.
- Prepare customer service reports and maintain accurate documentation.
- Protect confidential customer and company information.
Required Qualifications
- Bachelor’s degree, technical degree, or diploma in Business Administration, Customer Service, Communica