A software house specializing in the development of custom ERP systems and digital transformation tools for the retail sector.

About Dia Yazilim Evi

Dia Yazilim Evi is a software house specializing in the development of custom ERP systems and digital transformation tools for the retail sector. The company helps retail businesses improve their operations through technology solutions designed to enhance efficiency, business processes, and digital capabilities.

Job Summary

Dia Yazilim Evi is seeking a qualified and experienced Customer Success Manager to build strong, long-term relationships with clients using the company's ERP and digital transformation solutions.

Key Responsibilities
- Manage relationships with assigned customers and serve as a primary point of contact.
- Lead customer onboarding and implementation coordination for ERP and digital transformation solutions.
- Understand customer objectives and develop appropriate customer success plans.
- Monitor product adoption, customer satisfaction, usage, and business outcomes.




- Conduct regular account reviews and communicate progress, opportunities, and challenges.
- Identify potential customer risks and develop strategies to improve retention.
- Support customers in understanding and effectively using ERP and digital solutions.
- Coordinate with technical, product, implementation, and support teams to resolve customer issues.
- Maintain accurate customer information, activities, and opportunities within CRM systems.
- Identify opportunities for renewals, expansions, and additional services.
- Collect customer feedback and communicate product improvement opportunities to internal teams.
- Analyze customer health indicators, usage data, and performance metrics.
- Prepare customer reports, account updates, and success reviews for management.
- Assist with change-management and digital transformation initiatives when required.
- Maintain professional and confidential relationships with customers.
- Stay infor

📌 Customer Success Manager (Concepción)
🏢 Dia Yazilim Evi
📍 Concepción