Xylem is a Fortune 500 general water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Customer Support Supervisor oversees the customer support team, implements support strategies, and ensures customer satisfaction goals are met. They also analyze performance metrics to improve service quality.

Responsibilities:
Ensuring Customer Satisfaction
- Monitoring customer interactions and providing feedback to team members
- Handling escalated customer complaints and finding solutions
- Identifying areas for improvement in customer service processes
- Developing and implementing strategies to improve customer satisfaction

Managing Customer Support Operations




- Creating and maintaining customer support policies and procedures
- Analyzing customer service metrics and making recommendations for improvement
- Overseeing the handling of customer inquiries and requests
- Tracking and reporting on customer service performance to upper management

Collaborating with Other Departments
- Communicating with other departments to coordinate customer support efforts
- Providing input and feedback on product or service improvements based on customer feedback
- Working with sales and marketing teams to ensure a positive customer experience

Staying UpToDate with Industry Trends
- Conducting research on customer service best practices and industry trends
- Implementing new technologies or tools to improve customer support processes
- Attending conferences or workshops to stay informed on industry developments

Managing Budget and Resources
- Creating and managing the customer support budget
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📌 Rep., Sales Support (Santiago)
🏢 Xylem
📍 Santiago