Hybrid:
For this position, it is required to be on site 3 days per week.

What you will do (responsibilities):
- Analyze the performance of the post‑sales business (services, parts, warranties, and maintenance contracts).
- Develop, update, and manage management reports, KPIs, and dashboards (sales, margins, productivity, backlog, repair times, among others).
- Monitor customer satisfaction indicators, service levels, and claims, proposing improvement initiatives.
- Control budget execution, commercial targets, and operational goals for the post‑sales area.
- Coordinate with commercial, operations, finance, and dealer teams to ensure the accuracy and consistency of information.
- Identify improvement opportunities in post‑sales processes, operational efficiency, and customer experience.
- Prepare executive presentations for management committees and leadership meetings.

Your skills and abilities (required qualifications):
- Bachelor’s degree in Business Engineering, Industrial Engineering, Mechanical Engineering, Business Administration, or related fields.




- At least 1 years of experiencein business analysis, performance management, or post‑sales roles—ideally in the automotive, trucking, or heavy machinery industry.
- Intermediate Excel skills (models, pivot tables, data analysis).
- Strong analytical capability, attention to detail, and results orientation.
- Ability to work cross‑functionally and communicate effectively with diverse stakeholders.
- Proactive mindset, continuous improvement orientation, and ability to handle multiple priorities.

What can give you a competitive edge (preferred qualifications):
- Experience using BI tools such as Power BI, Tableau, or similar.
- Knowledge of post‑sales operations: workshop processes, parts management, and warranty procedures.
- Experience working with ERP systems (SAP or others).
- Strong business acumen with a focus on profitability and operational efficiency.

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📌 Aftersales Analyst (Santiago)
🏢 General Motors
📍 Santiago