Client Services Onsite Technician
Las Condes, Región Metropolitana, Chile

Role purpose:
This role be responsible for building and supporting day to day operations of all laptops and desktops.

Become visible and provide IT support to the customer and provide guidance and support as needed.

Ongoing support who will monitor queue for Incidents, Requests, ensuring SLA's are maintained.

Responsible for maintenance of desktop/peripheral computing environment.

Have solid understanding of working in a fast paced environment, supporting onsite clients as well as home office users.

Must have solid soft skills and be a good communicator.

Must have valid license, along with the ability to lift 50lbs.

Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.

Experienced in Service Now ticketing system

Main responsibilities:
- Build and Deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience (EUX)
- Installation,



monitoring and service of the desktop hardware, software and peripherals
- Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
- Remote Users Support
- Schedule, build, deploy, recover PC assets according to general Client guidelines and adhere to scheduled appointments for asset recovery collections follow Pharma Kroll process and eWaste processes.
- Inventory control and asset management

Key Responsibilities
- Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares.
- Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles
- Develop and maintain service operations manual documentation. Develop and maintain work instructions to complete operational checklists and work orders.
- Analyze Client Service calls

📌 Client IT Support Technician (Las Condes)
🏢 Sky Systems
📍 Las Condes