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Location: Santiago, Dominican Republic

Remote Status: On-Site

Job Id:6702-8191
of Openings:1

Location: Santiago

GENERAL DESCRIPTION OR PURPOSE OF JOB:

As the direct line of support to the Client Services Supervisor, this role provides daily support and contact to customer-facing employees, including training, coaching, and mentoring while promoting and maintaining a positive work environment. Provides help and assists in all the activities related to the department.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

Item

Responsibility/Function

%Time

1
- Serve as the first level of contact and support for employees in partnership with Supervisor
- Provide training for order entry and client services as applicable




- Responsible for creating and maintaining an environment that promotes positive communications within the department as well as fostering teamwork and bolstering employee morale
- Assist supervisor with staffing plans for optimal efficiency within the department
- Assist supervisor with preparation of annual performance reviews
- Provide coaching, feedback, and mentoring to employees as needed
- Handle and resolve escalated customer issues
- Facilitate staff meetings on an as-needed basis and disseminate information to personnel regarding process changes, process updates, and new program information as necessary
- Assist supervisor with creating and implementing plan for high quality standards to ensure quality is maintained
- Review 3 times a day. Region voicemail for follow-up
- Schedule with other leads during peak season, including evenings/weekends when necessary.
- Served as the first point of contact for the team when the Supervisor is not in the office
- Other duties as assigned by Supervisor

50%2
- Monitor and review individual

📌 Client Services Team Leader (Santiago)
🏢 Jostens
📍 Santiago