The Field Engineer (FE) will be responsible for supporting end-to-end IT asset operations, including warehouse coordination, device preparation, deliveries, collections, and reporting. The role requires timely communication, proper documentation, and strict adherence to service level agreements (SLAs).
Key Responsibilities
- 1. Warehouse & Asset Handling
- * Receive incoming IT equipment at the warehouse when required
- * Confirm total number of items received immediately upon delivery
- * Take clear pictures of:
- * Delivery documents
- * Each asset (with visible serial number/service tag)
- * Ensure all assets are stored properly in the designated warehouse area
- * Maintain accurate tracking and documentation of all items
- * Power on devices to check for GE image/logo
- * Share verification report via WhatsApp and email
- If GE image is present:
- * Mark device as ready for deployment
- * Return to proper storage
- If GE image is NOT present:
- * Generate hash file as per instructions
- * Share generated hash file promptly
- 3.
Delivery Operations
- * Contact end users to confirm availability and schedule delivery
- * Pick up device(s) from warehouse
- * Deliver device(s) to user location with delivery form
- * Obtain proof of delivery (POD)
- * Share POD immediately after delivery
- 4. Collection Operations
- * Contact users to schedule pickup of old devices
- * Collect devices and confirm completion
- * Share update immediately after collection
- * Follow instructions for:
- * Secure wipe
- * Share wipe and diagnostic reports
Service Level Agreements (SLA)
- * Acknowledge new requests: Within 2 hours
- * Schedule delivery/collection: Within 24 hours
- * Delivery completion: Within 24–48 hours after scheduling
- * Collection completion: Within 24–48 hours after scheduling
- * Share POD / reports: Same day (within 2–4 hours)
- * Hash file generation: Within 24 hours of request
- * Wipe & diagnostic report: Withi
📌 IT Desktop Support (Santiago)
🏢 Brilliant Computers
📍 Santiago
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