INCIDENT MANAGER
Location: Santiago, Chile — Remote / Hybrid
Experience Level: 3-5 years · Mid-Level
About the Role
Manage the full incident lifecycle in a 24×7 IT operations team. Coordinate resolver teams, communicate incident status to stakeholders, maintain quality documentation, and contribute to knowledge base and continuous improvement.
Required Qualifications
- 3-5 years in incident management, IT service operations, or ITSM
- ITIL 4 Foundation (mandatory); Specialist preferred
- Hands-on with ServiceNow, xMatters or equivalent ITSM platforms
- Strong written and verbal communication skills
- Retail or e-commerce operations experience preferred
- Willing to work rotating shifts including some weekends
Language Requirements
• English: Intermediate-Advanced (B2+ / C1) — required (bilingual esculent for this role)
• Spanish: Fluent
📌 IT service operations (Chile)
🏢 NULogic
📍 Chile