Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview The Operations Center handles the initial investigation and evaluation of possible failures across all monitored customer systems. We monitor system health 24 hours a day, 7 days a week, 365 days a year. We primarily monitor public safety systems and thus the urgent resolution of any and all issues is a basic day to day requirement.
Job Description:




The NOC Agent is required to evaluate possible failures and determine what steps need to be taken in order to restore service. They will need to differentiate between minor transient issues and more serious customer affecting outages, and they will engage whatever teams are necessary in order to normalize the customer system. Customer Support Technicians are also responsible for validating the return to normal operation once a restoration is complete.

Core Responsibilities

Incident management

Monitoring the Motorola Solutions infrastructure using a variety of tools and reacting to resolve any alerts which may arise in order to ensure system uptime meets service level agreements.

Assessing potential failures and determining the initial course of action.

Driving incidents to resolution in order to meet expected service level agreements.

Escalating any incidents that cannot be resolved within specified time frames to the relevant teams and working with the

📌 Noc Agent (Santiago)
🏢 Motorola Solutions
📍 Santiago