About the Role
Manage the full incident lifecycle in a 24×7 IT operations team. Coordinate resolver teams, communicate incident status to stakeholders, maintain quality documentation, and contribute to knowledge base and continuous improvement.
Required Qualifications
3-5 years in incident management, IT service operations, or ITSM
ITIL 4 Foundation (mandatory); Specialist preferred
Hands-on with ServiceNow, xMatters or equivalent ITSM platforms
Strong written and verbal communication skills
Retail or e-commerce operations experience preferred
Willing to work rotating shifts including some weekends
Language Requirements
• English: Intermediate-Advanced (B2+ / C1) — required (bilingual esculent for this role)
• Spanish: Fluent
📌 IT service operations (Chile)
🏢 NULogic
📍 Chile
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.