At Meadow, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 80+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally.
We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.
Learn more about our global teams here. If this sounds like your kind of team, we'd love to hear from you.
About the Role
We’re hiring a Family Case Manager to compassionately guide families through our full service lifecycle—from contract signature to the safe return of their loved one's ashes.
In this highly accountable role, you will take extreme ownership of a high-volume book of around 100 concurrent cases. As the primary point of contact, you'll coordinate with internal teams to seamlessly manage transportation, documentation, cremation scheduling, and ashes return.
While you fully own your caseload,
ours is a highly collaborative startup. Our team works together to ensure no family experiences delays during peak volumes. The adecuado candidate is exceptionally organized, obsessed with the client experience, and a creative problem-solver comfortable navigating multiple systems to triage work and support others during a critical time.
What You’ll Do:
Manage a high-volume book of business, overseeing the full client life cycle from contract signature through final resolution.
Act as the dedicated point of contact, actively handling continuous inbound and outbound calls and texts throughout the workday with empathy, clarity, and professionalism.
Guide families through each step of the process while building trust, rapport, and an exceptional overall client experience.
Own key case milestones - transportation, documentation, cremation scheduling, ashes return - partnering with internal teams and
📌 Family Case Manager (Chile)
🏢 Meadow
📍 Chile