REMOTE ROLE

Key Responsibilities:
- Ownership of content & program creation and facilitation of field-based product line demonstrations and trainings that target both channel partners & TDX’s general base of end-users - Focus on LATAM
- Ownership of experimental plan creation and facilitation of field-based product line troubleshooting. Collaborate with the Technical Application Specialists when troubleshooting is required as part of a Customer Inquiry.
- When applicable, assist Management and Sr. FAS colleagues with content & program development for multi-user technical workshops.
- Direct interaction with TDX’s end-users and channel partners
- Direct interaction with larger Product Support group, consisting of Product Support Specialists, Technical Application Specialists, and Field Service Engineers
- Maintain close relationship with globally-based FAS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication
- Creation of Trip Reports at the completion of field travel to document visit outcome




- Coordinate with FAS Manager and respective Sales Consultant/Channel Partners/Regional Commercial Managers both pre
- and post-travel, as needed
- Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with TDX Commercial team to act on current initiatives and opportunities
- Act as ‘voice of the customer’ and provide product feedback to departments such as Product Support, R&D;, and Marketing
- Gain familiarity with the use of TDX’s Customer Inquiry database system to log customer inquiries
- Represent the TDX business through participation at various global tradeshows that focus on the field of transplantation/HLA as requested by Marketing team.
- Assist with setup and on-going maintenance of globally-based TDX Customer Service Centers; make use of Customer Service Centers, as needed, for facilitation of end-user and/or channel partner demo, training, a

📌 Field Application Scientist (Santiago)
🏢 Thermo Fisher Scientific
📍 Santiago