- An undergraduate degree in any discipline.
- 1 to 3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
- Full professional proficiency in written and spoken English.
- Able to solve problems and work under pressure.
- Smart and scrappy. Able to figure things out on your own.
- Passionate about making customers happy and successful.
- Driven and quick to take ownership of your work.
- Humble. You are willing to get into the details and open to feedback.
- Adaptable and resilient. Things change quickly in a fast-paced startup, and you can keep up.
- Growth-minded. You are eager to expand your skill set and you like to learn.
- Ready to take on real responsibility and work closely with your team.
- Nice to have: Comfort with the kind of software we use day to day, such as CS platforms, support or ticketing tools, CRMs, and analytics dashboards, or similar tools from other companies. What matters most is that you pick up new software quickly.
- Nice to have: Exposure to PPC, paid search, Google Ads, digital marketing,



or analytics platforms is a big plus. Our product lives in that world, so any background there gives you a head start. If you have none, you’ll learn with us.
- Nice to have: A second language such as Spanish, French, German or Portuguese given the regions we cover.

Responsibilities
- Own a set of accounts and drive product adoption, renewal, and expansion.
- Monitor account health across your portfolio, act early on churn risk to protect existing revenue, and decide on the next steps to boost engagement.
- Build and maintain strong relationships with your accounts by engaging with them meaningfully across multiple channels.
- Be the voice of the customer and champion their interests internally.
- Work closely with Product and Engineering, bringing them clear customer feedback so we build what helps your accounts.
- Help customers fit Optmyzr into their workflow and stay current with new features through onboarding sess

📌 Customer Success Manager (Santiago)
🏢 Optmyzr
📍 Santiago