Overview: Maintenance Services Representative Lead Responsibilities:
JOB SUMMARY

MAJOR RESPONSIBILITIES.Description
- Supervision
- Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
- Lead line technicians as they perform their duties.
- Schedule line technician's daily maintenance activities.
- Aircraft/IFE Maintenance and other Support
- Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
- Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
- Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
- Technically support the customer as a liaison between line operations and PAC departments.




- Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
- Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.
- As required, based on aircraft type, may work on other aircraft equipment as assigned.
- Training /Documentation
- Perform daily data entry tasks and administrative duties.
- Operate as the local trainer on the PAC IFE SYSTEM.

EDUCATION/EXPERIENCE REQUIREMENTS
- High school diploma or equivalent.
- 3 - 5 years related industry experience preferred.
- Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/o

📌 Maintenance Services Representative Lead (Santiago)
🏢 Panasonic
📍 Santiago