Position Purpose:
- Facilitate the planning process for all incoming groups to ensure seamless execution.
- Be the point person for all trip logistics before and after the guest stay at any of the Eleven Chile Lodges
- Conduct research and development to seek out and build relationships with outside vendors to become the Eleven Chile travel specialist.
- Work as a member of the Chile Experience Team to create and plan once in a lifetime experiences for guests visiting Eleven’s Chilean properties (and other locations where needed) by planning intricate and exact itineraries and exceeding their expectations.
- Create a rapport with guests once they book to reinforce guests’ confidence in their upcoming trip.
- Clearly communicate with guests before their trip to tailor make their experience with Eleven and to help secure return business.
- Check invoices, reservation systems, and booking calendars for accuracy and clarity.
- Liaise clearly and calmly with all necessary members of the Eleven Operations, Sales,
and Grassy Creek teams to plan all guest itineraries and to exceed guest expectations.
- Behave as a leader within the Eleven hospitality team.
- Encourage and support the team to deliver the Eleven product to the highest possible standard every day.
- Work to further the Eleven product by questioning operational norms, proposing solutions, and striving to innovate and streamline the Eleven operation in Chile and other properties when needed.
- Build relationships with local vendors in order to book and manage unique adventures and activities for guests.
Responsibilities/Duties/Functions/Tasks:
- Manage the Eleven guest experience planning process by working externally with clients and internally with the operations and sales teams.
- Serve as a guest liaison before any guests arrive on site, ensuring that all guest preferences are in order for their visit.
- Manage guest details in Wufoo and/or Experience Cloud.
- Commit to working in SalesForce, Oper