Description The Service Technician should be responsible to provide After-Sales support for South American countries, except Brazil, working from home. This position is for a candidate living in Chile.

He/she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic standards and requirements from the related countries.

Responsibilities

- Handle general inquires for technical support and after sales related activities;
- Training partners to provide daily technical support to customers over phone line, email, or face to face;
- Solve / handle technical escalations from the customers;
- Provide technical advice for local distributors, installers and end users;
- Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
- Keep track of in-out of replacements units;
- Perform firmware upgrading and minor reworks in hardware locally when necessary;
- Maintain frequent communication with management staff in Brazil and other team members across South America;
- Maintain a good communication with Level 2 engineers based in HQ office;




- Attend exhibitions and marketing events and introduce products and solutions;
- Submit the related reports and documents to supervisor every week.

Required Skills

- Intermediate English for speaking and writing;
- Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;
- Advanced knowledge of PV Inverters (on-grid and storage);
- At least 1 year of experience with PV inverters;
- Experience with DG (Distributed Generation);
- Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
- Knowledge about South America countries regulation on PV;
- MS Office.

Optional Skills (If you have them, it’s a Plus!)

- Portuguese speaking;
- Experience with PV Large Utility-Scale;
- Experience with lead-acid and lithium batteries for PV storage systems;
- Zendesk experience;
- NeoCRM experience.

Attributions

- Excellent organization skills with the ability to quickly assess priorities;
- International mindset for a multi-cultural environment;
- Proactivity, sense of urgency, team work;
- Independence (work without direct supervision);
- Availability for business trips in South America.

📌 Service Technician (Santiago)
🏢 GoodWe
📍 Santiago