Company Overview:
Nexus CRO Business Support SpA provides customer support, contact center, and business process outsourcing solutions for local and international clients.
We are seeking a Senior Contact Center Operations Manager to oversee daily call center operations, manage support teams, improve service performance, and ensure high customer satisfaction. The role includes workforce management, KPI monitoring, escalation handling, and operational process improvement.
Requirements:
- Senior experience in contact center or customer operations management
- Strong leadership, communication, and team management skills
- Experience with CRM systems, reporting tools, and call center KPIs
- Degree in Business, Management, Communications, or related field preferred
Sueldo: $1.900.000 - $3.200.000 al mes
Lugar de trabajo: Empleo presencial
📌 Senior Contact Center Operations Manager (Concepción)
🏢 Nexus CRO Business Support
📍 Concepción
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