Wireless Network Optimization Engineer – SmartCare

On behalf of a world-leading ICT Solutions Provider, we are seeking a
Wireless Network Optimization Engineer – SmartCare
to join our Service & Software Group in Chile.

This role is focused on improving the
performance, quality, and user experience of 4G/5G wireless networks
through advanced network optimization, data analytics, and SmartCare-based Customer Experience Management (CEM) solutions. The position will work closely with major telecommunications operators, leveraging network data to identify performance issues, generate actionable insights, and drive continuous network improvement.

*Key Responsibilities*
- Analyze and optimize
4G LTE and 5G NR network performance
, identifying issues related to coverage, capacity, mobility, accessibility, retainability, throughput, and user experience.
- Leverage the
SmartCare platform
to transform large volumes of network data into actionable insights for Customer Experience Management (CEM).
- Develop and monitor
KPIs and Key Quality Indicators (KQIs)




to identify network degradation, bottlenecks, and potential optimization opportunities.
- Analyze network performance trends and traffic patterns to identify optimization opportunities across high-traffic urban and industrial areas.
- Investigate complex issues related to
interference, handover failures, coverage, capacity, and network quality
, recommending appropriate optimization strategies.
- Conduct performance benchmarking and support
multi-vendor network troubleshooting
to ensure network stability and continuous improvement.
- Use
SQL and data visualization tools
to analyze large datasets and present network performance trends and optimization insights.
- Support the implementation of optimization solutions and the integration of SmartCare insights with existing
OSS/performance management systems
.
- Work with network planning, RF, transmission, core network, and customer-facing teams to identify root causes and im

📌 Wireless Network Optimization Engineer – SmartCare (Santiago)
🏢 Beijing Foreign Enterprise Management Consultants Co.,Ltd.
📍 Santiago