At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.Our purpose is to transform the future of food; this guides our vision of being the integral leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.As our Customer Care Manager, on any given day, you may:Build and strengthen long-term customer relationships through frequent visits and continuous communicationDrive financial targets via proactive sales of services, spare parts and maintenance contractsAnalyze customer performance, needs and opportunities, turning insights into tailored solutionsMonitor customer satisfaction and lead action plans for continuous improvementLead the closure of new maintenance contracts and manage aftersales programsCoordinate parts and service availability, including PO follow-ups, warranties and deliveriesCollaborate closely with internal sales, Key Account Managers, logistics, finance and procurementAnalyze market, customer and competitor data to provide strategic feedbackEnsure key KPI performance: customer satisfaction, OTD, backlog,



forecast and profitabilityFoster strong relationships with product and industry experts to drive regional synergiesWhat we’re looking forMust-haveBachelor’s degree in Engineering, Business Administration or related fieldsAdvanced English (B2+).Strong communication, negotiation and customer relationship skillsAvailability for intensive travel (50-70%)Proven experience managing and supporting key accountsNice to haveCommercial experience in the food or automotive industryKnowledge of PF product lines (fryers, ovens, freezers, breading lines, injectors, marinating machines)Ability to work cross-functionally with multiple internal teamsStrong results-driven mindset and KPI management experienceWe are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.#J-18808-Ljbffr

📌 Customer Care Manager (Santiago)
🏢 JBT Marel
📍 Santiago