Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate.
We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Role Overview We are seeking a Senior ServiceNow Consultant with strong consulting, technical leadership, and solution architecture capabilities to join our LATAM team.
The ideal candidate combines hands-on ServiceNow expertise with the ability to lead implementation and support teams, acting as a technical reference for customers and delivery teams.
The consultant should demonstrate deep knowledge of ITSM and ITOM, including ServiceNow Observability, as well as experience delivering enterprise-scale ServiceNow transformations across multiple modules.
This role requires close collaboration with clients, stakeholders, architects, and delivery teams to design, implement, and optimize ServiceNow solutions aligned with industry best practices.Key ResponsibilitiesLead technical teams responsible for ServiceNow implementations and support servicesProvide technical guidance, mentoring, and governance throughout project lifecyclesDesign, develop, and implement end-to-end ServiceNow solutions across enterprise environmentsCollaborate with clients to define business requirements and solution architectureConfigure and customize the full ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management modulesImplement and support ITOM capabilities with emphasis on ObservabilityDevelop and manage integrations with external systems using REST, SOAP, APIs,



and MID ServersDesign and enhance ServiceNow portals and digital experiencesSupport CMDB governance, architecture, and continuous improvement initiativesDevelop workflows, automations, and process orchestration using Flow Designer and platform capabilitiesParticipate in presales activities, solution definition, effort estimation, and proposal supportSupport Agile delivery methodologies and continuous improvement initiativesRequired Qualifications5-7+ years of overall IT experience5+ years of strong ServiceNow consulting and technical implementation experienceProven experience leading technical implementation and support teamsCSA (Certified System Administrator) - MandatoryStrong experience in: ServiceNow platform development and scripting ITSM implementation, configuration, and customization across all core modules ITOM implementation and support ServiceNow Observability Integrations (REST, SOAP, APIs, MID Server) Portal/UI development CMDB architecture, governance, and administration Workflow and automation designPreferred CertificationsITIL Foundation Certification (highly desirable)Certified Application Developer (CAD)



CIS-ITSM CIS-Discovery CIS-Service Mapping CIS-Event Management CIS-Data Foundations CSM or other ServiceNow professional certificationsPreferred SkillsTechnical leadership and team management capabilitiesStrong consulting mindset and customer-facing experienceSolution architecture and enterprise design experienceExposure to Now Assist and Agentic AI capabilitiesExperience working in large-scale digital transformation programsExcellent problem-solving and stakeholder management skillsExperience working in multicultural and distributed LATAM environmentsAdditional RequirementsMust be based in Chile or Colombia, or willing to relocateExperience working in multinational delivery organizationsAdvanced Spanish requiredEnglish proficiency strongly preferredJoining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.At DXC we support each other and work as a team - globally and locally.Our achievements demonstrate how we deliver excellence for our customers and colleagues.You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.At DXC Technology, we believe strong connections and community are key to our success.Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.We're committed to fostering an inclusive environment where everyone can thrive.DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to integral enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed.With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.Learn more on dxc.com.
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📌 Senior Servicenow Technical Consultant / Tech Lead (Santiago)
🏢 DXC Technology
📍 Santiago