? CUSTOMER SUCCESS MANAGER – SMB (SCALED)

? Chile | Fully Remote

? US$27,600 – US$36,550 + 10% bonus

? Permanent | English

Join a general e-learning technology company and help drive the success, retention and growth of 1,000+ SMB customers.

This is Scaled Customer Success — combining customer expertise with AI, automation and data-driven signals to identify risk, drive adoption and uncover growth opportunities.

? What you'll do

- Manage a high-volume portfolio of 1,000+ SMB customers
- Drive adoption, retention, renewals and expansion
- Use AI-powered customer signals to identify risk and opportunity
- Partner with Sales to convert expansion opportunities
- Forecast renewals and manage risk using Salesforce
- Engage customers via email, phone, video and automated campaigns
- Resolve complex customer situations
- Collaborate with Sales, Product, Support and Marketing
- Help build smarter,



more efficient CS processes and playbooks

? What we're looking for

- 2–3+ years in Customer Success, Account Management or high-volume SaaS customer roles
- Experience managing large numbers of customers simultaneously
- Salesforce experience – essential
- Understanding of renewals, customer health, adoption and expansion
- Strong English communication skills
- Highly organized, commercially minded and data-driven
- Comfortable working with AI and Customer Success technology
- Experience with Gainsight, ChurnZero, Totango, Planhat or Hook is a plus
- Experience in a pooled/shared CS model is highly desirable

If you thrive on pace, technology and customer impact — we'd like to hear from you.

? Apply now | Chile-based candidates

📌 ? CUSTOMER SUCCESS MANAGER ? US$27,600 – US$36,550 + 10% bonus ? Chile | Fully Remote
🏢 Superstars
📍 Chile