Lead a team of Landside Specialists and Senior Specialists to deliver efficient, reliable, and cost-effective execution across the transport lifecycle.Drive team performance, ensure operational excellence, and support continuous improvement and transformation initiatives while developing team capability and ensuring high engagement.Key ResponsibilitiesTeam Leadership & People ManagementLead, coach, and develop a team of Specialists and Senior Specialists to deliver against operational and performance targetsDrive a high-performance culture focused on accountability, ownership, and engagementManage workload allocation, capacity planning, and team productivitySupport onboarding, capability building, and skill development within the teamOperational Delivery & Execution OversightOversee end-to-end landside execution across planning, booking, execution, and order closure (SAP TMS)Ensure adherence to service levels, process standards, and operational controlsMonitor execution health, manage escalations, and ensure timely resolution of issuesEnsure high data accuracy, system compliance, and billing readinessPerformance Management & GovernanceDrive performance tracking across operational and financial KPIs (service delivery, cost, productivity)Ensure reporting accuracy, visibility, and governance across the portfolioAnalyse trends, identify gaps, and implement corrective actionsEnsure adherence to governance frameworks, SOPs, and control mechanismsStakeholder ManagementAct as key point of contact for regional/front office stakeholders and cross-functional teamsBuild strong collaboration with Finance, Procurement, Customer Experience, and Area teamsEnsure vendor performance, compliance,



and service delivery expectations are metManage escalations and drive stakeholder alignment on prioritiesContinuous Improvement & TransformationDrive process improvements, standardisation, and productivity initiatives within the teamSupport and lead transformation, offshoring, and system adoption initiativesIdentify automation and digitisation opportunities to improve efficiencyEmbed a culture of continuous improvement and innovationAccountabilitiesDelivery of team-level service performance in line with SLAs and operational targetsProductivity, utilisation, and cost performance of the teamData accuracy, system compliance, and process adherenceStakeholder satisfaction and effective escalation managementSuccessful execution of improvement and transformation initiativesTeam engagement, capability development, and retentionSystem and Process KnowledgeStrong understanding of Landside execution workflows and SAP Transportation Management System (TMS) processes across planning, execution, and order closureAbility to ensure data integrity, identify gaps, and resolve system/process issues impacting executionProficient in analysing operational data, reporting insights, and supporting performance managementGood knowledge of process standards, SOPs,



and governance frameworks enabling consistent and compliant operationsRole RequirementsGraduates / Post Graduate5–8 years of experience in landside logistics, transport operations, or supply chainPrior experience managing teams or leading operational podsRelevant experience in landside logistics/transport operations with strong execution, analytical, and stakeholder management skillsAbility to work in a dynamic, high-paced environment, manage multiple priorities, and deliver within defined timelinesFlexible to work across shifts and adhere to organisational work policies, including in-office requirements.Preferred skillsExposure to transformationExperience with Power BI, automation tools, or reporting platformsLean / Six Sigma or process improvement certificationsMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

📌 Single Carrier Team Lead - Landside Operations (Santiago)
🏢 Ap Moller
📍 Santiago