Responsible for leading a team of CX managing customer portfolios. The role focuses on delivering an exceptional proactive customer experience, ensuring consistent service quality, operational excellence, driving issue resolution. Create strong customer relationship, team engagement and growth.Customer Experience Team Leader | External HiringPosition Title: Customer Experience (CX) Team Leader for 4PLInternational Logistics × Integral Enterprise × CX Transformation × Team LeadershipA.P. Moller – Maersk, as an “Integrator of Logistics,” goes beyond transportation to deliver seamless, end-to-end customer experiences.This position is a 4PL CX Team Leader who evolves customer experience not merely as an operational function, but as a platform for value creation and supply chain orchestration. This role leads a portfolio of key clients and oversees end-to-end logistics solutions across multiple service providers, internal teams, and external partners. Through digital enablement, process improvement, problem-solving, and team development, the 4PL Team Leader drives customer outcomes, operational excellence, continuous improvement, and team capability growth simultaneously. The role is accountable for translating complex customer requirements into integrated, scalable, and value-driven 4PL solutions.Mission of This RoleDevelop a deep understanding of customers’ businesses and maximize Customer Outcomes and long-term value.Go beyond day-to-day issue resolution to lead prevention, improvement, and transformationLead the team’s evolution from transactional customer service to a consultative, solution-oriented 4PL operational modelBuild a highly engaged, capable team with strong ownership, accountability, and a continuous-improvement mindsetOperate with a strong neutrality and confidentiality mindset, recognizing the role of 4PL as an independent orchestrator that safeguards customer and partner information while acting impartially across all stakeholdersKey Responsibilities1. Driving 4PL CX Strategy and OutcomesManage the entire customer experience across the 4PL operating modelDesign and execute continuous improvement initiativesLeverage digital tool,



data, and analytics to enhance visibility, control, and performanceOptimize cost and quality while ensuring operational safety and complianceDesign initiatives that contribute to revenue protection, and long-term value creation2. Enhancing Customer Satisfaction and ValueBuild strong relationships by understanding customers’ business models, service needs, challenges, expectations, and business goalsTranslate customer needs into structured improvement roadmap and actionable solutionsUse data and insights to identify root causes, prevent recurrence, and drive measurable outcomesAct as a role model for cross-functional collaboration aligned with the company strategy and vision3. Orchestration, Collaboration, and Performance ImprovementIdentify systematic issues across internal teams, service providers and partners, and lead corrective actionsStrengthen operational stability, standardization, and governanceWork closely with Global Service Centers and vendors to improve efficiency, scalability, and productivity4. Role as a Team LeaderBuild and develop a highly-performing 4PL CX team through structured onboarding, coaching, and capability buildingFoster strong engagement, accountability, and ownership within the teamCreate a culture that embraces change, continuous improvement, and customer-centric thinkingWhat Makes This Role AttractiveFocus on supply chain value creation, not just customer supportThe opportunity to design, influence, and transform complex 4PL operating modelsA growth environment that challenges you to think holistically and act as an orchestrator, not just an operatorIdeal Candidate Profile / QualificationsRequiredPractical experience in Customer Experience, logistics operations, or 4PL supply chain management (approx.



10+ years)Experience leading a team, equivalent leadership experience, or a strong aspiration and readiness to step into a leadership roleStrong customer-centric mindset with the ability to structure issues and drive improvementsAdvanced communication and coordination skills in complex internal and external stakeholder environmentsAbility to manage multiple initiatives simultaneously, prioritize effectively, and deliver consistently with high quality in a fast-changing environmentJapanese: Native levelEnglish: Upper-intermediate business level (able to collaborate with overseas locations)Proficiency in MS Teams, Outlook, Excel, etc.PreferredExperience driving improvements through data-analysis and insights.Experience in process design, standardization, and change management with translating strategy into sustainable executionExperience in cost-conscious operational improvement and optimization, balancing efficiency, quality, and customer outcome.Exposure to multi-vendor or orchestration-based logistics models (4PL/Control tower environment)This Role Is a Good Fit If You:View customer experience as value creation, not just issue handlingEnjoy solving complex, cross-functional problems and building sustainable mechanisms and prevent recurrenceWant to grow as a leader while leading and developing a teamMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

📌 Customer Experience Team Leader For 4pl (Santiago)
🏢 Ap Moller
📍 Santiago