Job Description
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate.
We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Role Overview
We are seeking a Senior ServiceNow Consultant with strong consulting, technical leadership, and solution architecture capabilities to join our LATAM team.
The adecuado candidate combines hands‐on ServiceNow expertise with the ability to lead implementation and support teams, acting as a technical reference for customers and delivery teams.
The consultant should demonstrate deep knowledge of ITSM and ITOM, including ServiceNow Observability, as well as experience delivering enterprise‐scale ServiceNow transformations across multiple modules.
This role requires close collaboration with clients, stakeholders, architects, and delivery teams to design, implement, and optimize ServiceNow solutions aligned with industry best practices.
Key Responsibilities
Lead technical teams responsible for ServiceNow implementations and support services
Provide technical guidance, mentoring, and governance throughout project lifecycles
Design, develop, and implement end-to-end ServiceNow solutions across enterprise environments
Collaborate with clients to define business requirements and solution architecture
Configure and customize the full ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management modules




Implement and support ITOM capabilities with emphasis on Observability
Develop and manage integrations with external systems using REST, SOAP, APIs, and MID Servers
Design and enhance ServiceNow portals and digital experiences
Support CMDB governance, architecture, and continuous improvement initiatives
Develop workflows, automations, and process orchestration using Flow Designer and platform capabilities
Participate in presales activities, solution definition, effort estimation, and proposal support
Support Agile delivery methodologies and continuous improvement initiatives
Required Qualifications
5–7+ years of overall IT experience
5+ years of strong ServiceNow consulting and technical implementation experience
Proven experience leading technical implementation and support teams
CSA (Certified System Administrator) – Mandatory
Strong experience in:
ServiceNow platform development and scripting
ITSM implementation, configuration, and customization across all core modules
ITOM implementation and support
ServiceNow Observability
Integrations (REST, SOAP, APIs, MID Server)
Portal/UI development
CMDB architecture, governance, and administration
Workflow and automation design
Preferred Certifications
ITIL Foundation Certification (highly desirable)
Certified Application Developer (CAD)
CIS-ITSM




CIS-Discovery
CIS-Service Mapping
CIS-Event Management
CIS-Data Foundations
CSM or other ServiceNow professional certifications
Preferred Skills
Technical leadership and team management capabilities
Strong consulting mindset and customer-facing experience
Solution architecture and enterprise design experience
Exposure to Now Assist and Agentic AI capabilities
Experience working in large-scale digital transformation programs
Excellent problem-solving and stakeholder management skills
Experience working in multicultural and distributed LATAM environments
Additional Requirements
Must be based in Chile or Colombia, or willing to relocate
Experience working in multinational delivery organizations
Advanced Spanish required
English proficiency strongly preferred
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.
At DXC we support each other and work as a team — globally and locally.
Our achievements demonstrate how we deliver excellence for our customers and colleagues.
You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in‐person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
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📌 Senior Servicenow Technical Consultant / Tech Lead (Santiago)
🏢 Dxc Technology
📍 Santiago