Lead and manage institutional investment operations teams covering full trade lifecycle including onboarding, settlements, reconciliations, FX, prime services, and asset servicing for institutional clientsOversee day-to-day institutional operations ensuring accurate and timely processing of trades, settlements, corporate actions, income collections, proxy events, and cash management across custody and investment platformsServe as primary senior operational point of contact for institutional clients, custodians, fund administrators, prime brokers, and external service providersEnsure strict adherence to banking regulations, fiduciary standards (OCC), and internal audit requirements; maintain strong internal control environment aligned with enterprise risk frameworkSupervise asset safekeeping, settlement, reconciliation, trade fails review, exception reporting, suspension balances, and cash management including overdraft monitoringLead operational due diligence preparation for institutional investor reviews; coordinate responses across operations function and manage escalated exceptions requiring VP-level judgmentManage pricing disputes, trade fails with market impact, regulatory deadline issues, and complex operational escalations with cross-functional stakeholdersOversee bond accounting functions including interest accruals, amortization of premiums/discounts, pricing verification,



and reconciliation of fixed income holdings within custody systemsDevelop and execute operational strategies aligned with business objectives and growth targets for institutional services divisionLead major operational initiatives: system migrations, process redesigns, new product launches, geographic expansions, and technology transformationsTypical Profile:Bachelor's degree in Finance, Accounting, Business Administration, or related field required; MBA or advanced degree strongly preferred18+ years of progressive institutional operations, investment operations, custody operations, or financial services operations leadership experience10+ years in senior institutional operations leadership roles (VP, SVP, ED) with P&L; or operational accountabilityDeep expertise in institutional investment operations including trade lifecycle, settlements, reconciliations, corporate actions, FX, prime brokerage, and custody administrationStrong knowledge of banking regulations, fiduciary standards (OCC), KYC/AML requirements, and operational risk management frameworksProven track record scaling and improving operations in complex, regulated financial services environmentKey Metrics:Operational SLA compliance and on-time settlement ratesTrade fail rates and exception resolution timesReconciliation accuracy and break resolutionCost per transaction and operational efficiency gainsClient satisfaction (NPS, CSAT) and service quality scoresRegulatory audit results and compliance adherence (zero violations)Operational risk incidents and control effectivenessBudget adherence and cost-to-serve optimizationTeam performance, retention, and capability development
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🏢 Farringdon Insurance Company
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