Hours - Monday to Friday 9am - 3pm NHS Fife has an exciting opportunity for a Telephonist to join our NHS Fife Switchboard team at Victoria Hospital, Kirkcaldy.

Hours - Monday to Friday 9am - 3pm NHS Fife has an exciting opportunity for a Telephonist to join our NHS Fife Switchboard team at Victoria Hospital, Kirkcaldy.

We are looking for an enthusiastic individual who is organised and has a positive approach to work.

You should be ready for a challenge and enjoy working as part of a team.

Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries.

The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.

Full training will be given to the successful applicant, but knowledge of NHS Fife would be an advantage. The post is based at the Victoria Hospital,



Kirkcaldy.

As part of the 24/7 integrated service, and once fully trained within switchboard, there may be an expectation for successful candidates to be trained in other areas within Health Records

Brief description of the main skills knowledge and experience required for the post

Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard/typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a adaptable approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required

Informal enquiries

Mandy Mitchell, Health Records Team Leader. [email protected] 01592 643355 ext.20591 or Lynsey Clark, Health Records Team Leader. [email protected] 01592 6

📌 Switchboard Operator (Región Metropolitana)
🏢 NHS Scotland
📍 Región Metropolitana