Working Location: Chile, Santiago

Workplace Flexibility: Field

For over 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

We live each day by our philosophy, True to Life , developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives.

Our five core values empower us to achieve our purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers .

Job Description

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.

Job Duties
- Establish and maintain a high level of customer satisfaction with assigned products, support and service.
- Respond to customer inquiries,



maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
- Train customers on the basic operation and use of assigned products.
- Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
- Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
- Open communication with territory Sales Representatives.
- Provide support at conventions, trade shows and customer trials.
- Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer

📌 Field Service Engineer I (Santiago)
🏢 Olympus Corporation of the Americas
📍 Santiago