To support the Ocean Import manager/supervisor in the smooth running of the department within the branch, which includes knowledge of the ocean import product in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
Major Duties and Responsibilities:
Operations
- Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP
- Provide timely responses to emails in both personal and atl-oceantov (within 24 hours) and voicemails (within 1 hour).
- Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
- COB no CDR Report - (Daily)
- Missing RLS/CLR Report - (Daily)
- LOG,



no FRL Report - (Daily)
- BNF no INV/IBB Report - (Daily)
- Consol Not Settled - (Daily)
- EDE Report - (Daily)
- Accounting Reports (Daily) - A/P Reserve/Disputes/Bad Debt/AJAX/CLH/BNP/Draft Payable
- Review Workflow tasks middle of the afternoon to confirm completion
- Support the Manager/Supervisor as required and applicable in the following areas:
- Build and maintain strong relationships with vendors: steamship lines, trucking companies, CFS warehouse, rail terminals.
- Start learning the business that we handle (i.e. container count, monthly/yearly revenue budget).
- Support after hours operations, if needed, by utilizing email on phone and laptop access.

Finances
- Meet weekly or more if required with the department manager.
- Proactively work to maintain accounts payment within 30 days.
- Attend account discrepancy meetings
- Ensure company credit procedures are followed and util

📌 Ocean Import Lead Agent (Las Condes)
🏢 Expeditors
📍 Las Condes