Job Summary

The Regional Head of Product Support provides executive leadership, strategic
direction, and operational accountability for Product Support across the LATAM
region. As a key member of the regional leadership team, the role is accountable
for the overall performance, maturity, and strategic evolution of the regional
Product Support organisation, while representing the function with customers,
partners, and senior internal stakeholders.

The role is responsible for driving service excellence through the continual
evolution of the Product Support operating model, organisational capability, and
measurable operational improvement aligned with regional business priorities and
integral strategy. The role leads the regional Product Support organisation and
represents the function at executive customer forums, governance meetings, and
strategic business discussions across the region.

Success in this role will be measured by exceptional customer outcomes,
organisational capability, operational excellence, and the continued evolution




of Product Support as a strategic differentiator for the business.

Responsibilities

* Champion a customer-first culture across the regional Product Support
organisation, ensuring customer interactions strengthen customer
satisfaction, trust, and long-term partnership while delivering measurable
business value.
* Provide visible and credible leadership to customers, partners, and internal
stakeholders, representing Product Support at executive governance and
strategic customer forums while acting as the senior escalation point for
complex or business-critical matters.
* Act as a key member of the LATAM regional management team, shaping regional
strategy, contributing to commercial and investment discussions, and
influencing resource planning and operational decision-making beyond
functional boundaries.
* Lead the regional Product Support organisation through experienced managers,
with accountability for workforce planning, organisatio

📌 Regional Head of Product Support (Santiago)
🏢 Intersystems
📍 Santiago