PagerDuty, Inc. (NYSE: PD) is the integral leader in AI-first digital operations.
By automatically detecting, diagnosing, and remediating issues, the PagerDuty
Platform orchestrates AI agents and automated workflows with context from over
750 integrations. Trusted by approximately two-thirds of the Fortune 100 and
nearly half of the Fortune 500, PagerDuty is the industry standard for
organizations scaling resilient, autonomous operations. Notable customers
include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom
and more. We are growing rapidly and hiring top talent with leading AI skills
across engineering, sales, product, marketing, and beyond as we build the
leading digital operations platform.

COUNTRY MANAGER, DIRECTOR - CUSTOMER SUCCESS

ABOUT THE ROLE

PagerDuty is seeking an experienced CSG leader and Chile Country Manager to lead
our Chilean team and Santiago office. This role provides direct leadership for
PagerDuty’s Customer Success, Support, and Professional Services teams located
in Chile, as well as cross-functional leadership for Engineering,



Solutions
Consulting, Marketing, Finance, IT, and other resident functions. This role
serves as PagerDuty's senior on-site leader in Chile, ensuring a unified culture
and smooth day-to-day operations while each cross-functional team continues to
report into its respective global leadership structure.

KEY RESPONSIBILITIES

* Serve as the senior on-site leader for PagerDuty's Santiago office, providing
direct leadership for Customer Success, Support and Professional Services
teams (within our Customer Success Group) as well as cross-functional
leadership across Engineering, Customer Success, Renewal Management,
Marketing, and other resident teams.
* Lead the local Support and Services teams to accelerate customer success by
collaborating with sales & customers on deployments, and ensuring a unified
customer experience to maximize revenue and minimize churn/downgrade,
tracking success with KPI

📌 Director, Customer Success and Country Manager (Santiago)
🏢 PagerDuty
📍 Santiago