Role Overview

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Workplace & Facilities Coordinator Santiago, Chile

Role Overview: Create a workplace where employees, visitors, and customers feel welcomed, supported, and confident that the Santiago office is safe, organized, and ready for business. As a highly visible, on-site partner, you will own the day-to-day workplace experience and coordinate the facilities, hospitality, vendor, security, technology, and sustainability activities that keep the office running effectively. Reporting to the Facilities Manager in the United States, you will serve as a trusted local point of contact for employees, site leadership, building management, vendors, and cross-functional partners. You will have the autonomy to identify routine workplace needs, resolve issues within established guidelines, and escalate matters requiring broader expertise or approval. Your work will directly influence employee experience, operational continuity, meeting and event quality, workplace safety, and the experience of customers and visitors. You will partner across Facilities, HR, Security, IT, AV, EHS, and local leadership to coordinate services and maintain a professional workplace that reflects empathy, collaboration, and shared accountability. This role provides exposure to regional workplace operations and cross-functional initiatives across LATAM, with opportunities to expand your capabilities in facilities management, corporate hospitality, sustainability, workplace technology, physical security, and EHS coordination. The position is based on-site five days per week in the Santiago office.

Key Responsibilities

Lead daily front desk and workplace operations, providing a welcoming, professional experience for employees, visitors, and customers while ensuring inquiries and routine needs are resolved promptly

Partner with site leadership and key stakeholders to coordinate building services, occupancy needs, reception, guest services, facilities requests, and other activities that support a reliable workplace experience

Coordinate outsourced and in-house facilities services, building management relationships, vendor activities, quotes, maintenance requests, and contracted work to maintain service quality and operational continuity

Deliver hospitality and event support by coordinating office communications, employee engagement activities, catering, food and beverage services, meeting logistics, room readiness, audio-visual requirements, lighting, acoustics, and workplace presentation

Manage office inventory and service requirements, including supplies, café and pantry operations, food service contracts, event needs, and standard minimum stock levels

Drive consistent workplace readiness by proactively identifying maintenance, cleanliness, equipment, service, and operational needs, resolving routine issues and escalating higher-risk or complex matters to the appropriate partners

Coordinate sustainable workplace practices, including recycling, composting, sustainable procurement initiatives, and the tracking of energy, water, and waste consumption data for corporate records

Maintain facilities processes, procedures, records, service requests, and ticketing workflows,



supporting periodic site inspections and coordinating approved corrective actions with the Facilities Manager and vendors

Partner with LATAM IT and AV teams to support employee hardware logistics, conference room readiness, workplace technology, vendor coordination, and routine troubleshooting

Support local physical security and life-safety processes, including access badges, visitor procedures, secured doors, egress checks, routine drills, training, and the timely escalation of security, equipment, or compliance concerns

Coordinate small office moves, maintenance activities, and defined facilities projects, maintaining clear schedules, documentation, stakeholder communication, and follow-through

Support local Employee Health and Safety activities and applicable Chilean workplace requirements in partnership with Facilities, HR, Security, designated prevention professionals, vendors, and other stakeholders, while escalating matters requiring specialized regulatory expertise

Manage routine financial administration by processing invoices according to established procedures, supporting budget tracking, and maintaining accurate records and documentation

Use Microsoft Excel, Word, PowerPoint, AI tools, and email to maintain trackers, summarize information, document activities, and provide clear operational updates to Facilities and business partners

Required Qualifications

2 or more years of relevant experience in corporate facilities, workplace operations, office administration, hospitality, business operations, or a related environment

Working knowledge of workplace and facilities operations, including vendor coordination, building services, hospitality, maintenance requests, workplace technology, or related operational processes

Knowledge of applicable Chilean workplace and occupational health and safety requirements, with the judgment to engage appropriate EHS or prevention specialists when required

Experience supporting workplace or facilities projects involving scheduling, vendor coordination, basic budget tracking, reporting, documentation, and follow-up

Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, with the ability to maintain trackers, records, basic budgets, presentations, and project documentation

Strong planning and organizational skills, with demonstrated ability to prioritize routine and moderately varied activities and follow issues through to resolution

Clear and proactive communication skills, with the ability to keep employees, partners, vendors, and management appropriately informed without requiring repeated direction

Strong interpersonal and hospitality skills, with an approachable style and the ability to build trusted relationships with employees, visitors, customers, vendors, and business partners

Demonstrated judgment and personal accountability, with the ability to work independently within established policies, recognize when escalation is appropriate, and follow through on commitments

Ability to work collaboratively across functions and time zones, including with managers and partners located outside Chile

Ability to exercise discretion when handling confidential information and sensitive workplace matters

Preferred Qualifications

Technical or professional degree in Business Administration, Business Management, Industrial Engineering,



Occupational Risk Prevention, Construction, or a related field

Experience coordinating contractors, facilities vendors, building management, caterers, or other workplace service providers

Experience supporting corporate hospitality, employee events, customer or visitor experiences, and large meetings

Familiarity with physical security, life-safety, EHS, workplace technology, sustainability, or environmental data tracking in a corporate environment

Experience using facilities ticketing, work-order, desk-booking, visitor-management, or related workplace systems

Experience supporting cross-functional or regional workplace initiatives in a multinational organization

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

A flexible-first culture – Join a general team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here.

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

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📌 Workplace & Facilities Coordinator (Santiago)
🏢 8170 Chile - Genesys Chile
📍 Santiago