NetTech International (NTI) is seeking an IT Help Desk Manager to own the day-to-day performance of the service desk and lead a team of professionals. You will coordinate incident response, manage ticket flow, coach staff, and ensure excellent client experience through data-driven improvements.
The role emphasizes leadership, accountability, and consistent operating discipline in ConnectWise, with collaboration across IT leadership and vendors.
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📌 Hybrid IT Help Desk Manager - Lead, SLA, & Client Impact (Santiago)
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📍 Santiago