The position The purpose of the Service Business Development Specialist is to contribute to the growth of Sungrow’s service business by attracting new customers and developing opportunities in the after-sales area. The role focuses on preparing and managing tenders, as well as structuring and negotiating service contracts for photovoltaic (PV) and battery energy storage system (BESS) projects. This position works in coordination with the sales, service, after-sales, marketing, and support teams to ensure compliance with commercial, contractual, and operational requirements.

Main activities and Responsibilities:

- Prepare and develop commercial proposals for Sungrow customers in the northern LATAM region (Colombia, Central America, the Caribbean islands, and Mexico) for PV and BESS projects, including LTSA service agreements and other O&M-; and service-related contracts, ensuring compliance with the established technical and commercial requirements.
- Coordinate with the Sales team to collect, review, and follow up on non-standard contractual terms and conditions, facilitating their assessment by the relevant departments.
- Prepare service quotations and financial proposals in coordination with the Service and Sales teams, using the pricing policies and structures defined by the organization.
- Coordinate with the Legal, Service, and O&M; teams to collect information and follow up on special requirements associated with service contracts for PV and BESS projects.
- Collaborate with the Service and Sales teams to identify process improvement opportunities and support the implementation of initiatives that contribute to greater operational and commercial efficiency.
- Support the handover of awarded contracts to the Service organization, ensuring the timely and complete delivery of the contractual documentation required for execution.
- Conduct market, competitor, and industry trend analyses to identify business opportunities and support the development of new service offerings.
- Prepare regular reports on quotations, business opportunities, tender status, and service sales performance for management and the teams involved.




- Track service business opportunities through corporate tools and systems, keeping customer, proposal, and contract information up to date.
- Support the preparation of technical and commercial documentation for tender processes, requests for proposals (RFPs), and customer negotiations.
- Maintain ongoing communication with customers and internal stakeholders throughout the service sales process, ensuring timely responses and proper coordination among the teams involved.
- Support the development and updating of sales materials, pricing databases, quotation templates, and documentation related to the service portfolio.
- Perform other duties associated with or related to the position.
- Maintain regular communication with Headquarters to request support and technical clarifications regarding components and products.
- Review supply agreements, warranty appendices, and service agreements (LTSA/MSA) before execution, in coordination with the Legal, Sales, and Service teams, to align the scope of Sungrow’s service obligations with the organization’s vigente capabilities and minimize exposure to contractual risks.
- Participate in defining and negotiating service level agreements (SLAs), response and resolution times, availability guarantees, bonus/malus schemes, and penalties, assessing their operational and financial impact together with the Service and O&M; teams.
- Develop and price Sungrow’s full service portfolio: spare parts sales, warranty extensions, commissioning, inspections, equipment diagnostics and repairs, remote technical assistance (help desk), retrofits and upgrades, and customer training.
- Monitor the installed base and standard warranty expiration dates to build and manage the pipeline for renewals,



warranty extensions, and new service agreements, in coordination with the Sales and Service teams.
- Build cost and pricing models for multi-year service agreements, considering escalation and indexation (CPI or other indices), Incoterms, taxes and duties, payment terms, bank guarantees, and exchange rates, validating margins with the Finance team and price approvals with Headquarters.
- Manage the formal aspects of the tender process, including tender portals and platforms, qualification forms, question-and-answer rounds, clarifications, and submission deadlines, ensuring compliance with the customer’s requirements.
- Compare the actual execution costs reported by the Service and O&M; teams against the costs budgeted in the proposal to refine assumptions, pricing structures, and lessons learned for future proposals.
- Represent Sungrow’s service portfolio at events, trade shows, seminars, webinars, and customer sales presentations.

Function Specific Knowledge:

- More than three years of experience in business development, commercial management, technical sales, or service contract structuring, preferably in the energy, infrastructure, or technology sectors.
- Experience in the renewable energy industry is desirable, particularly with photovoltaic (PV) projects, battery energy storage systems (BESS), or services associated with energy assets.
- Spanish speaker and fluent in English (mandatory)

Education and Minimum Requirements:

- Completed university degree in Electrical Engineering, Business Administration, or a related field. A postgraduate degree or MBA in Project Management, Energy, Finance, or Business Administration is desirable.

Competencies

- Analytical Thinking
- Organization
- Sense of responsibility
- Communication
- Teamwork

Work Location and Status:

- Full-time
- Work arrangement: On-site
- Work location: Santiago, Chile.

Compensation:

- Compensation commensurate with experience
- Competitive benefits package
- Strong personal and company growth opportunities

PLEASE SUBMIT YOUR CV IN ENGLISH

📌 Service BD Specialist (Santiago)
🏢 Sungrow
📍 Santiago