• Establish and strengthen long-term collaborations with key customers at national, regional and territorial levels.
• Lead the comprehensive management of assigned accounts, maintaining a clear view of customer priorities, access needs and opportunities.
• Develop and execute customer account plans to optimize product access and adoption.
• Drive influencing strategies that support early access programs and initiatives related to patients’ clinical pathways.
• Engage hospitals, regional and national payers, tendering bodies, health authorities and stakeholders involved in patient-care management.
• Partner cross-functionally with Access Strategy, Pricing, HEOR/HTA, Commercial, Medical, Public Affairs and Supply Chain teams to align customer plans and access priorities.
• Support public-market access activities, including tender-management considerations and the inclusion of medicines in public customers’ formularies.
• Monitor account activity and performance against agreed visit and sales objectives,
adapting plans to address customer needs and business priorities.
Essential Requirements
• Demonstrated experience in account management, negotiation and cross-functional collaboration.
• Strategic mindset with the ability to translate customer priorities into focused account plans and access actions.
• Resilience, situational adaptability and a solution-oriented approach in a changing external environment.
• Ability to build and sustain effective relationships with hospitals, payers, tendering bodies, health authorities and other healthcare stakeholders.
• Knowledge of tenders and the public healthcare market, including processes related to adding medicines to public-customer formularies.
• Experience executing access strategies and supporting tendering, contracting and negotiation activities is desirable.
• Account-planning capability, with a disciplined approach to customer management and performance objectives.
• Self-awareness and strong c