Andes Path in Santiago (Hybrid) is seeking a skilled L2 Helpdesk Technician to act as the escalation point for issues L1 can't resolve. You will work remotely with our RMM/PSA toolset (Datto RMM, Autotask) and support US-based clients in real time, while ensuring security and compliance policies are followed.
Key tasks include end-to-end ticket ownership, documenting remediation steps, and handing off to US teammates at shift end.
📌 Helpdesk Technician – MSP Escalations (Santiago)
🏢 Andes Path
📍 Santiago
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