About the Role: At Gustavo Deoli Business Solutions, we help organizations improve the way they manage clients, projects, and business operations through practical, technology-enabled solutions. We believe strong client relationships are built through clear communication, reliable execution, and a deep understanding of business needs. We are looking for a Client Services Manager who can take ownership of our client experience and ensure that every engagement delivers measurable value. You will work closely with clients, internal teams, and business stakeholders to coordinate priorities, strengthen relationships, and drive successful project outcomes.

Why Work With Us?

The Environment: Our Coquimbo team operates in a professional business setting designed to encourage collaboration, accountability, and focused work.

Client Impact: You will have a direct influence on how we support and retain our clients, with the opportunity to improve processes and introduce better ways of working.

Collaborative Teams: You will work alongside professionals from business development, operations, project management, and technology.

Growth: We support professional development through training, industry learning opportunities, and exposure to increasingly complex client engagements.

Key Responsibilities:

Client Relationship Management: Build and maintain strong relationships with assigned clients, understand their business priorities, and ensure expectations are consistently managed.

Service Delivery: Oversee client engagements from planning through completion, coordinating internal resources and ensuring agreed objectives, timelines,



and service standards are achieved.

Team Coordination: Guide and support client-facing team members, establish priorities, review performance, and provide constructive feedback to improve service quality.

Business Improvement: Identify recurring client challenges and recommend improvements to processes, communication, reporting, and service delivery.

Stakeholder Management: Present project updates, business recommendations, and performance results to clients and internal management in a clear and professional manner.

Performance Monitoring: Track client satisfaction, service performance, project progress, and key account metrics while taking action when issues arise.

What We Are Looking For:

Experience: 5+ years of experience in client services, account management, customer success, consulting, business operations, or a related field, with at least 1-2 years in a senior or team coordination role.

Client Management: Demonstrated experience managing business clients, resolving complex issues, coordinating multiple stakeholders, and maintaining long-term professional relationships.

Leadership: Experience mentoring colleagues, coordinating teams, or taking ownership of important client engagements.

Communication: Strong written and verbal communication skills with the ability to present recommendations and explain complex business matters clearly.

Business Mindset: You are commercially aware, organized, and comfortable balancing client expectations with operational priorities.

Sueldo: $27.600.000 - $38.400.000 al año

Lugar de trabajo: Empleo presencial

📌 Gerente de Servicios al Cliente (Chile)
🏢 Gustavo Deoli Business Solutions
📍 Chile