We are seeking a bilingual Support Engineer. This is a Level 2 IT Specialist role. You will manage the IT systems of our US-based customers, work closely with our Level 1 technical team to resolve complex technical issues, contact vendors as needed, and assist with various projects.
If you are a passionate team player, eager to continue learning new technologies, and have a strong command of the English language, we want to hear from you
What is it like to work at NTI?
As a member of our technical team, you are critical to our customer success. We are a collaborative team dedicated to creating innovative solutions to solve our customers’ business challenges. We work hard and stay focused, but we never forget that the experience should be inspiring and enjoyable for the team, making it all happen.
Key Duties:
- Systems Administration and Network Support:
- Set up, implement, and diagnose issues in Active Directory, Group Policy, and other various server-based technologies.
- Maintenance of servers and operating systems, email administration (Office 365 / Exchange),



support for applications under Windows and the Microsoft Office suite.
- Set up and implement networks, including RDP, DNS, DHCP, VLANS, and VPN.
- Project Collaboration: Collaborate with our teams to design and implement business solutions such as cloud services, corporate email, anti-spam, platform migration, virtualization, and more.
- Cloud Technologies: Set up, implement, and troubleshoot issues in cloud environments such as Azure, Intune, SharePoint, and OneDrive.
- Customer Support:
- Serve as an escalation resource for our technical team to solve higher-level hardware and software issues.
- Troubleshoot hardware components and peripherals in use in our customer and end user environments
- Maintain open communications with all team members to actively assist in resolving problems and completing projects successfully.
- Participate in on-call support activities per the on-call schedule.
- Backup: Tes

📌 Support Engineer Level 2 (Santiago)
🏢 hrfh
📍 Santiago