Key Responsibilities

- Establish and strengthen long-term collaborations with key customers at national, regional and territorial levels.

- Lead the comprehensive management of assigned accounts, maintaining a clear view of customer priorities, access needs and opportunities.

- Develop and execute customer account plans to optimize product access and adoption.

- Drive influencing strategies that support early access programs and initiatives related to patients’ clinical pathways.

- Engage hospitals, regional and national payers, tendering bodies, health authorities and stakeholders involved in patient-care management.

- Partner cross-functionally with Access Strategy, Pricing, HEOR/HTA, Commercial, Medical, Public Affairs and Supply Chain teams to align customer plans and access priorities.

- Support public-market access activities, including tender-management considerations and the inclusion of medicines in public customers’ formularies.

- Monitor account activity and performance against agreed visit and sales objectives, adapting plans to address customer needs and business priorities.

Essential Requirements

- Demonstrated experience in account management, negotiation and cross-functional collaboration.





- Strategic mindset with the ability to translate customer priorities into focused account plans and access actions.

- Resilience, situational adaptability and a solution-oriented approach in a changing external environment.

- Ability to build and sustain effective relationships with hospitals, payers, tendering bodies, health authorities and other healthcare stakeholders.

- Knowledge of tenders and the public healthcare market, including processes related to adding medicines to public-customer formularies.

- Experience executing access strategies and supporting tendering, contracting and negotiation activities is desirable.

- Account-planning capability, with a disciplined approach to customer management and performance objectives.

- Self-awareness and strong collaboration skills, with the ability to work effectively across internal functions and stakeholder groups.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

📌 Field Access Manager (Chile)
🏢 Novartis Pharma Schweiz
📍 Chile