Join Microplay MM as a Customer Service Representative and become an important part of the customer experience. This is a great opportunity for someone who enjoys helping people, solving problems, and communicating clearly in a fast-paced environment.

You’ll work directly with customers, answer questions, resolve concerns, provide product information, and help ensure every interaction leaves a positive impression.

Position: Customer Service Representative

Company: Microplay MM

Location: Chile

Employment Type: Full-time

Schedule: Monday to Friday, with shifts or occasional weekend coverage depending on business needs

Salary: Competitive and based on experience and responsibilities

Key Responsibilities

- Respond to customer questions through phone, email, chat, or in-person channels.
- Provide accurate information about products, services, orders, and policies.
- Resolve customer concerns professionally and efficiently.
- Process customer requests, orders, returns, exchanges, or service inquiries.
- Follow up on open customer cases.
- Maintain accurate customer records and interaction notes.
- Escalate complex issues to the appropriate team.
- Coordinate with sales, logistics, technical support, and other departments.
- Identify customer needs and recommend appropriate solutions.
- Handle complaints calmly and professionally.
- Meet established customer service and response-time standards.
- Help improve the overall customer experience.
- Follow company procedures and customer service guidelines.

Most Searched Skills for Customer Service Representative Roles
- Customer service
- Customer support
- Client relations
- Communication
- Problem-solving
- Active listening
- Conflict resolution
- Complaint handling
- Order management
- Sales support
- Data entry
- CRM software
- Microsoft Office
- Microsoft Excel
- Email and chat support
- Multitasking




- Time management
- Attention to detail
- Teamwork
- Product knowledge

What We're Looking For
- Previous experience in customer service, retail, sales, call centers, hospitality, or a related role is helpful.
- Strong verbal and written communication skills.
- Friendly, professional, and customer-focused approach.
- Ability to understand customer needs and provide practical solutions.
- Comfortable using computers and standard workplace software.
- Ability to manage multiple customer requests and priorities.
- Strong attention to detail when processing orders or customer information.
- Reliable follow-up and organizational skills.
- Ability to work effectively as part of a team.
- Experience with CRM or customer-support platforms is a plus.
- Retail, gaming, technology, or consumer electronics experience is an advantage.
- Relevant education is welcome but practical customer-service experience is also valued.

Salary and Benefits Microplay MM offers a competitive employment package designed to support employees while providing opportunities to develop professionally.
- Competitive salary based on experience.
- Employment benefits according to Chilean legislation.
- Paid vacation and statutory benefits.
- Training and onboarding support.
- Opportunities to develop customer service and sales skills.
- Employee development opportunities.
- Collaborative work environment.
- Potential career growth within customer service, sales, retail, or operations.





Final compensation and benefits will be discussed transparently during the recruitment process.

Schedule and Work Environment

- Full-time employment.
- Primarily scheduled shifts based on business operations.
- Monday-to-Friday opportunities may be available depending on the position.
- Some weekend, holiday, or extended-hour coverage may be required.
- Work schedules will be communicated in advance whenever possible.
- Schedule flexibility is valued when supporting customer and business needs.

About the Company Microplay MM operates in the retail and consumer entertainment space, serving customers who are looking for products, services, and experiences related to gaming and technology.

The Customer Service Representative helps connect customers with the products and support they need while contributing to a positive and professional shopping experience.

Why Work With Us

- Build valuable customer service experience.
- Develop communication and problem-solving skills.
- Gain exposure to retail, gaming, technology, and consumer products.
- Work with different teams across the business.
- Strengthen your sales and customer relationship skills.
- Receive training and support as you learn the role.
- Access opportunities for professional development.
- Build a foundation for future growth within the company.

Ready to Join Microplay MM? If you enjoy helping customers, solving problems, and working in a dynamic environment, this could be your next opportunity.

Apply now to join Microplay MM as a Customer Service Representative and take the next step in your career.

Microplay MM is committed to an inclusive recruitment process and welcomes qualified applicants from diverse backgrounds.

Sueldo: $274.994 - $415.556 al mes

Lugar de trabajo: Empleo presencial

📌 Customer Service Representative (Viña del Mar)
🏢 Microplay MM
📍 Viña del Mar