NHS Lanarkshire is seeking a dedicated Complaints Officer to support the Patient Affairs and Complaints Lead in coordinating the NHS Complaints Handling Procedure, triaging and investigating complaints, and guiding responses to the Scottish Public Services Ombudsman. You will analyse data, identify themes and risks, and report performance to governance bodies.
The role is Monday to Friday, 9am to 5pm, offering opportunities to improve patient care within a collaborative NHS environment.
📌 Patient Experience (Santiago)
🏢 NHS Scotland
📍 Santiago
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