At Meadow, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 80+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally.

We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.

Learn more about our integral teams here. If this sounds like your kind of team, we'd love to hear from you.

About The Role

We’re hiring Family Coordinators to compassionately guide families through our full service lifecycle - from contract signature to the safe return of their loved one's ashes.

What You’ll Do:
- Manage a high-volume book of business, overseeing the full client life cycle from contract signature through final resolution.
- Act as the dedicated point of contact, actively handling continuous inbound and outbound calls and texts throughout the workday with empathy, clarity,



and professionalism.
- Guide families through each step of the process while building trust, rapport, and an exceptional overall client experience.
- Own key case milestones - transportation, documentation, cremation scheduling, ashes return - partnering with internal teams and vendors to keep cases moving.
- Keep documentation meticulous, updating all systems promptly and accurately.
- Seamlessly navigate across various platforms (HubSpot, Aircall, Slack, GSuite, internal case management system) to build case context, triage daily workflows, and solve problems efficiently.
- Collaborate with teammates to maintain continuity of care - assisting with coverage, escalations, and urgent case needs as volumes shift.
- Ensure smooth case handoffs and anticipate downstream impacts.

Requirements & Qualifications:
- 2+ years owning a caseload or book of accounts end-to-end - case management, patient or client coor

📌 Family Coordinator (Santiago)
🏢 Meadow Memorials
📍 Santiago