Summary of This RoleMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Integral Payments' revenue while providing Business Technical Support until closure.What Part Will You Play?Establishes a positive rapport with the client(s) to develop and maintain technical relationships with peers within the client's organization, analyzes the client's business, objectives and expectations, and acts as go-to person on all aspects of services and support for respective relationships.Evaluates the client's business requirements, estimates effort, and guides the client to utilize standard solutions while maximizing revenue.



Evaluations are typically change requests of limited complexity that require knowledge of client's business (e.g. client move from magstripe to chip card). Understands card business/transaction processing/payment schemes. Occasionally supports higher level analysts on sub-components of major initiatives.Converts the client's business requirements into detailed technical specifications, presenting them internally and externally while securing requirement sign-off. Formulates technical scenarios for Custodians.Supports business in presenting Global Payments and Global Payments' solutions and services, with the objective to generate revenue by meeting with non-management client representatives to demo products and services covered under the clients subscription agreement, but not currently being utilized. Complexity of the requirement or client will typically be lower for this level, e.g. fewer/single country focused, fewer projects r

📌 Jefe de Proyecto TI (Las Condes)
🏢 Global Payments
📍 Las Condes