At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular
Job Description:
The Local Operations Manager is responsible for overseeing and coordinating local payment and means-of-payment operational activities within a country or legal entity. The role ensures efficient execution, operational continuity, service quality, compliance, and operational governance across activities related to digital cards, plastic cards, voucher operations, production coordination, distribution flows, reconciliation support, operational controls, and payment operational services.
The role acts as the key local operational contact between General Payment teams, regional operational leadership, local business stakeholders, production partners, logistics providers, processors, Customer Care, Finance, Compliance, and Technology teams.YOUR NEXT CHALLENGE

Responsibilities:
Local Operational Management




Manage day-to-day operational activities related to payment products and means-of-payment services within the country.
Ensure operational continuity and service quality across production, fulfillment, distribution, settlement support, and operational workflows.
Coordinate operational execution for payment products including digital cards, physical cards, voucher operations, and related operational services.
Monitor operational KPIs, operational incidents, service levels, and process efficiency indicators.
Ensure operational readiness for local product launches, migrations, operational changes, and transformation initiatives.

Production, Fulfillment & Logistics Coordination
Coordinate local operational relationships with card manufacturers, logistics providers, production vendors, and operational service partners.
Monitor fulfillment activities, stock management, operational timelines, and delivery performance.
Ensure operational traceability and proper governance across operation

📌 Team Lead Reembolsos Comercios (Santiago)
🏢 Pluxee
📍 Santiago