Technical Support – ISN168 Solutions | ChileBuild Your Technical Support Career

Join ISN168 Solutions as a Technical Support professional and help customers and internal users solve technical issues quickly and confidently. This role is ideal for someone who enjoys troubleshooting, problem-solving, technology, and providing clear customer support.

You’ll gain hands-on experience with technical systems, troubleshooting, customer service, and IT support while developing valuable skills for long-term career growth.

About the Company

ISN168 Solutions provides technology and support solutions designed to help businesses operate efficiently and deliver reliable services. The company values responsive support, practical problem-solving, technology, and a positive customer experience.

Why Work With Us

- Build valuable IT and technical support experience
- Develop troubleshooting and problem-solving skills
- Work with technology, systems, and support tools
- Opportunities for professional training and career development
- Collaborative and supportive work environment
- Gain experience supporting users and resolving technical issues
- Opportunities for advancement based on performance and experience

Salary & Benefits
- Competitive salary based on experience and qualifications
- Performance-based incentives where applicable
- Paid annual leave according to company policy
- Training and onboarding support
- Professional development opportunities
- Technical skills training
- Additional employee benefits according to company policy

Work Schedule
- Full-time position
- Monday to Friday
- Office, hybrid, or remote work depending on business requirements
- Versátil scheduling may be available depending on the team and support coverage
- Occasional extended hours may be required for urgent technical issues or scheduled maintenance

Technical Support Skills
- Technical support and troubleshooting




- IT help desk support
- Hardware and software troubleshooting
- Windows and operating systems
- Networking fundamentals
- Internet and connectivity troubleshooting
- Microsoft Office and productivity tools
- Remote desktop support
- Ticketing and help desk systems
- User account and access support
- Basic cybersecurity awareness
- System monitoring
- Incident and issue management
- CRM and technical support platforms
- Data entry and documentation
- Customer service
- Communication and active listening
- Problem-solving and critical thinking
- Attention to detail
- Time management and prioritization

Key Responsibilities
- Provide technical support through email, chat, phone, or ticketing systems
- Troubleshoot hardware, software, connectivity, and system issues
- Identify the root cause of technical problems and recommend solutions
- Guide users through troubleshooting steps in a clear and professional manner
- Install, configure, and maintain approved software and applications
- Assist with account, password, and access-related issues
- Monitor and follow up on open technical support tickets
- Escalate complex or unresolved issues to the appropriate technical team
- Document troubleshooting steps, resolutions, and customer interactions
- Maintain accurate support records and technical documentation
- Assist with system updates, configurations, and routine maintenance
- Support remote users when required
- Follow IT security, privacy, and company procedures




- Identify recurring technical issues and communicate trends to management
- Meet service, response-time, quality, and customer satisfaction targets
- Work with internal teams to resolve technical and operational issues
- Stay updated on company systems, products, and technical procedures

What We're Looking For
- Previous experience in technical support, IT support, help desk, customer support, or a related role is an advantage
- Basic understanding of computers, software, operating systems, and networks
- Strong troubleshooting and problem-solving abilities
- Clear written and verbal communication skills
- Customer-focused and professional approach
- Comfortable learning new software, systems, and technical tools
- Strong attention to detail and accurate documentation
- Ability to manage multiple support requests and prioritize urgent issues
- Reliable, organized, and proactive
- Able to work independently while collaborating effectively with a team
- Technical certification, IT training, or relevant education is an advantage but not always required

What Makes This Opportunity Stand Out This is more than a support position. It’s an opportunity to strengthen your technical knowledge while developing highly transferable skills in troubleshooting, customer service, communication, and IT operations.

Whether you already have technical support experience or are looking to take the next step in your IT career, ISN168 Solutions offers an environment where you can learn, contribute, and grow.

Apply Now

Ready to turn your technical skills into a rewarding career?

Apply now for the Technical Support position at ISN168 Solutions in Chile and take the next step toward building your future in technology and technical support.

Sueldo: $1.200.000 - $2.000.000 al mes

Lugar de trabajo: Empleo presencial

📌 Technical Support (Valparaíso)
🏢 ISN168 Solutions
📍 Valparaíso