Associate Representative - Customer Service

Empresa : Wesco
Tipo de empleo : Jornada completa
Macul, Chile

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:
- Interacts with customers by phone or in person to provide information and to ensure best service possible.
- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments,



and actions taken.
- Refers unresolved customer grievances to designated departments for further investigation.
- Completes customer invoicing.
- Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
- Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
- Prepares for, attends, and participates in weekly sales meetings.
- Remains current on industry trends, market activity and competitor products.

Qualifications:
- High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
- 0-2 years of relevant experience
- 1 year of sales experience preferred
- Direct Sales (B2B) experienc

📌 Associate Representative (Quillota)
🏢 Wesco
📍 Quillota